Archive for the ‘Communication Technology’ Category

How Does the RHUB Appliance Fare Against Bomgar’s?

February 2, 2010

Web conferencing companies have become adept at providing state of the art communication options to modern enterprises. Case in point is the use of remote support appliances such as those provided by RHUB Communications Inc. and Bomgar.

Obviously, the use of appliances poses a number of advantages over using standard software solutions. Of course not all web conferencing appliances are the same. Some vendors are still playing catch-up when it comes to the variety of features provided by more established players.

Bomgar for example enjoy a certain amount of popularity thanks to its remote support appliance. Even to the causal observer, however, differences between various web conferencing appliances are evident. In fact some appliances possess a number of distinct advantages over other solutions.

Overcoming Challenges

Any collaborative platform is bound to encounter challenges. Many of these are related to security, data protection and internal protections. Naturally connection issues and collaborative support also rank highly on this list. RHUB has addressed many of these issues in the following ways:

• Its client software can be installed even on lockdown computers
• Improved level of firewall traversal
• Guaranteed view-only attendance even to users whose PCs have blocked the connection

Additionally with this appliance up to five individuals can take part in a support session at one time. This enhances the delivery of technical support and helps to get problems resolved much more quickly.

RHUB and Bomgar Appliances Compared

Any user will agree that appliance based web conferencing beats software-based solutions hands down. While RHUB no doubt offers many comprehensive collaborative features, its remote support features are largely matched by the Bomgar appliance. These include:

• File transfer
• Chat
• Fit to screen display
• Observe only support mode
• Firewall and proxy friendly
• Auto re-connect and auto-login after reboot
• Recording
• Always on after power cycle
• Instant view and remote control
• Auto-remove remote client installation

The remote control speed of Bomgar’s appliance is outdone by RHUB’s. While the Bomgar solution is compatible with Windows mobiles RHUB’s more than makes up for this in other areas. Some of these are:

• The ability to switch to training mode during support session
• Auto-reconnection after network reconnection
• A remote run as admin feature
• Webcam video
• Remote printing
• The ability to change to 32-bit true color

RHUB’s solution also boasts a greater number of features in the remote access and mini web conferencing (using a support session) categories. With all this the RHUB appliance beats the Bomgar appliance on price. It is priced at $1,995 compared to Bomgar’s basic $5,895, with an even higher enterprise rate.

RHUB’s appliance can also be integrated with websites and other applications. Free audio conferencing is also offered plus the option of viewing employee desktops. Consumers will be hard pressed to find a solution offering as much as the RHUB TS-300 for such a minimal cost.

Online Conferencing Catching On in Europe

January 29, 2010

Whether or not you think the economy is showing signs of recovery may depend on what sector you’re in. One thing for sure is that the effects of the recession will continue to be felt for a long time. The main question that arises from the current situation is how can companies maintain growth while cutting down costs?

Low Costs, High Efficiency

Internet video conferencing solutions have been a boon to many companies looking to maintain efficiency and save money. Reaching out to customers and partners is not only good for business, these days it is an absolute necessity. For this reason, travel is an essential part of doing business. Whether it is to strike allegiances or to keep company divisions in sync, web conferencing is a communication tool like no other.

Many companies have been extolling the virtues of this humble communication option for saving them money. Meetings that used to require extensive preparation can now be pulled together quickly. Buying airline tickets has become a thing of the past for some, or at least greatly minimized. Meetings can be held online professionally, with less paperwork, and improved data dissemination.

European Companies are Catching On

Recent studies suggest that many European companies are looking at web conferencing as a means of saving money. Naturally, the reasons are the same as those of their US counterparts. The trend is gaining so much momentum that in the opinion of one research company, the market is expected to grow at a rate of 26.2 percent annually. This will bring its value to $657.1 million by 2014.

Familiar names like Microsoft and Cisco are already said to be heading across the pond to take advantage of this trend. Beyond the most obvious benefit of cost savings, utilizing online conferencing tool is just a better way of doing business. Even small businesses in the US are utilizing products from providers like RHUB Communications and improving their bottom lines.

France and Germany are said to be at the forefront of this drive towards web conferencing. Other European nations such as Spain and Italy have been slower out of the blocks. Even in these countries consumer awareness is showing signs of gradually increasing in relation web conferencing.

The success of web conference companies trying to break into European markets will depend on existing telephone and internet infrastructure. They will also have to deal with existing local players in the market. Government regulations could favor local players, and they may be able to offer solutions at a lower price. There is no denying quality, however. Consumers will be able to distinguish between web conference software like RHUB’s TurboMeeting 4.1, and more basic options.

Online Conferencing Catching On in Europe

January 29, 2010

Whether or not you think the economy is showing signs of recovery may depend on what sector you’re in. One thing for sure is that the effects of the recession will continue to be felt for a long time. The main question that arises from the current situation is how can companies maintain growth while cutting down costs?

Low Costs, High Efficiency

Internet video conferencing solutions have been a boon to many companies looking to maintain efficiency and save money. Reaching out to customers and partners is not only good for business, these days it is an absolute necessity. For this reason, travel is an essential part of doing business. Whether it is to strike allegiances or to keep company divisions in sync, web conferencing is a communication tool like no other.

Many companies have been extolling the virtues of this humble communication option for saving them money. Meetings that used to require extensive preparation can now be pulled together quickly. Buying airline tickets has become a thing of the past for some, or at least greatly minimized. Meetings can be held online professionally, with less paperwork, and improved data dissemination.

European Companies are Catching On

Recent studies suggest that many European companies are looking at web conferencing as a means of saving money. Naturally, the reasons are the same as those of their US counterparts. The trend is gaining so much momentum that in the opinion of one research company, the market is expected to grow at a rate of 26.2 percent annually. This will bring its value to $657.1 million by 2014.

Familiar names like Microsoft and Cisco are already said to be heading across the pond to take advantage of this trend. Beyond the most obvious benefit of cost savings, utilizing online conferencing tool is just a better way of doing business. Even small businesses in the US are utilizing products from providers like RHUB Communications and improving their bottom lines.

France and Germany are said to be at the forefront of this drive towards web conferencing. Other European nations such as Spain and Italy have been slower out of the blocks. Even in these countries consumer awareness is showing signs of gradually increasing in relation web conferencing.

The success of web conference companies trying to break into European markets will depend on existing telephone and internet infrastructure. They will also have to deal with existing local players in the market. Government regulations could favor local players, and they may be able to offer solutions at a lower price. There is no denying quality, however. Consumers will be able to distinguish between web conference software like RHUB’s TurboMeeting 4.1, and more basic options.

Remote Desktop Product Comparison

January 29, 2010

Remote desktop products companies have become adept at providing state of the art communication options to enterprises of all sizes. Case in point is the use of remote control software such as those provided by RHUB Communication and Bomgar.

While not all windows xp remote desktop software are the same, the use of on-premise appliances poses a number of advantages over using standard software solutions. Some vendors are still playing catch-up when it comes to the variety of features provided by more established players.

For example, both RHUB and Bomgar enjoy a certain amount of popularity thanks to its remote pc software. However, even to the causal observer differences between various remote web desktop are evident. In fact some devices possess a number of distinct advantages over other solutions.

Overcoming Challenges

Any online collaborative platform is bound to encounter challenges. Many of these are related to security, data protection and internal protections. Naturally connection issues and collaborative support also rank highly on this list. RHUB has addressed many of these issues in the following ways:
• Guaranteed view-only attendance even to users whose PCs have blocked the connection
• Improved level of firewall traversal
• Its client software can be installed even on lockdown computers

Additionally with their remote connections software up to five individuals can take part in a support session at one time. This enhances the delivery of technical support and helps to get problems resolved much more quickly.

Remote Support Appliances Compared

Any user will agree that appliance based web conferencing beats software-based solutions hands down. While RHUB no doubt offers many comprehensive collaborative features, its remote support features are also found in Bomgar’s appliance. These include:
• Auto re-connect and auto-login after reboot
• Chat
• Fit to screen display
• Firewall and proxy friendly
• Observe only support mode
• Always on after power cycle
• Recording
• File transfer
• Instant view and remote control
• Auto-remove remote client installation

The net support speed of Bomgar’s appliance is outdone by RHUB’s. While the Bomgar solution is compatible with Windows mobiles RHUB’s more than makes up for this in other areas. Some of these are:
• Ability to switch to training mode during support session
• A remote run as admin feature
• Webcam video
• Auto-reconnection after network reconnection
• 32-bit true color viewing
• Remote printing

RHUB’s solution also boasts a greater number of features in the remote access and web conferene (using a support session for Bomgar) categories. Even with all this, RHUB is offered at a lower price than its competitor.

Appliance from RHUB can also be integrated with websites and other applications. Free audio conferencing is also offered plus the option of viewing employee desktops. Consumers will be hard pressed to find a solution offering as much as the RHUB TS-300 for such a minimal cost.

Comparison Guide to Remote Access Devices

January 29, 2010

Remote access devices makers have become adept at providing state of the art communication options to enterprises of all sizes. Case in point is the use of anywhere pc software such as those provided by RHUB Communication and Bomgar.

While not all online collaboration tools are the same, the use of on-premise appliances poses a number of advantages over using standard software solutions.

Overcoming Challenges

Any online collaborative tool is bound to encounter challenges. Many of these are related to data protection, security and internal protections. Naturally connection issues and collaborative support also rank highly on this list. RHUB has addressed many of these issues in the following ways:
• Improved level of firewall traversal
• Guaranteed view-only attendance even to users whose PCs have blocked the connection
• Client software can be installed even on lockdown computers

Additionally with their desktop remote server up to five individuals can take part in a support session at one time. This enhances the delivery of technical support and helps to get problems resolved much more quickly.

Remote Server Compared

Any user will agree that self-hosted web conferencing beats hosted solutions hands down. While RHUB no doubt offers many comprehensive collaborative features, its remote support features are also found in Bomgar’s appliance. These include:
• Auto re-connect and auto-login after reboot
• Fit to screen display
• Always on after power cycle
• Recording
• File transfer
• Firewall and proxy friendly
• View only support mode
• Instant view and remote control
• Auto-remove remote client installation

The remote connect desktop speed of Bomgar’s appliance is outdone by RHUB’s. While the Bomgar solution is compatible with Windows mobiles RHUB’s more than makes up for this in other areas. Some of these are:
• Ability to switch to training mode during support session
• Remote run as admin
• Auto-reconnection after network reconnection
• 32-bit true color viewing
• Remote printing

RHUB’s solution also boasts a greater number of features in the remote access and web conferene (using a support session for Bomgar) categories. Even with all this, RHUB is offered at a lower price than its competitor.

RHUB can also be integrated with websites and other applications. Free audio conferencing is also offered plus the option of employee desktops monintoring. Consumers will be hard pressed to find a solution offering as much as the RHUB TS-300 for such a minimal cost.

Maintaining Customer Relations through Web Conferencing

January 28, 2010

Whether or not you think the economy is showing signs of recovery may depend on what sector you’re in. One thing that can not be disputed is that the effects of the recession will continue to seen for years. The main question that arises from the current situation is how can business stay competitive while lowering cost?

Bargain Price Productivity

Web conferencing have been a boon to many companies looking to maintain productivity and save money. Maintaining customer and partner relationship is not only good for business, these days it is an absolute necessity. For this reason, travel is an essential part of doing business. Whether it is to strike allegiances or to keep company divisions in sync, web conference is a communication tool like no other.

Many companies have been extolling the virtues of this humble communication option for saving them money. Meetings that used to require extensive preparation can now be pulled together quickly. Traveling for meetings has become a thing of the past for some, or at least greatly minimized. Meetings can be held online professionally, with less paperwork, and improved data dissemination.

European Companies are Catching On

Latest reports suggest that many European firms are looking at net meetings as a means of saving money. Naturally, the reasons are the same as those of their US counterparts. The trend is gaining so much momentum that in the opinion of one research company, the market is expected to grow at a rate of 26.2 percent annually. This will bring its value to $657.1 million by 2014.

Familiar names like Microsoft and Cisco are already said to be heading across the pond to take advantage of this growing trend. Beyond the most obvious benefit of cost savings, hosting meetings online is just a better way of doing business. Even small businesses in the US are utilizing products from providers like RHUB Communications and improving their bottom lines.

France and Germany are said to be at the forefront of this push towards web conferencing. Other European nations such as Spain and Italy have been slower out of the blocks. Even in these countries consumer awareness is showing signs of gradually increasing in relation web conferencing.

The success of web conference providers trying to break into European markets will depend on existing telephone and internet infrastructure. They will also have to deal with existing local players in the market. Government regulations could favor local players, and they may be able to offer solutions at a lower price. There is no denying quality, however. Consumers will be able to distinguish between teleconferencing products like RHUB’s TurboMeeting 4.1, and more basic options.

Preparing for an Emeeting

January 19, 2010

You may or may not be familiar with emeeting products and tools, such as TurboMeeting from RHUB, that allow you to connect with employees and associates on your computer through the Internet and specialized software.

Especially when you are planning a net meeting that involves several people, you will want to ensure that things will run smoothly from start to finish. The technology that is at your disposal these days can be the best thing in the world for your business. However, if you do not use it correctly, the result could be detrimental.

First of all, you need to make sure that you use a web cam that has a resolution of 1.3 or higher. It is important that all of the members of your web meeting are able to see you clearly. It is also important that you are able to see everyone else clearly as well. A quick search on the Internet will provide you with information regarding the highest rated webcams available on the current market.

Keep in mind that your web conference should have the feel of a live meeting in the real world. Therefore, it is important to remember to be well dressed and neatly groomed when conducting or attending a net meeting. It is also important to pay attention, refrain from working out or fooling around when you are supposed to be participating in a web conference.

Shut down all other applications you have running that may interfere with your RHUB TurboMeeting desktop conferencing software. You also want to turn off any programs or applications running in the background that may open automatically or show pop-up messages on your desktop. In addition, all of your instant messaging programs should be closed on all computers participating in the online meeting.

Your web conferencing service should be compatible with the computer platforms that are being used by everyone attending your web conference. Your web conferencing services must be coordinated carefully. RHUB TurboMeeting lets users host web conferences on their PC or Mac without anything to download and no monthly fees.

Especially when using VoIP, you will want to use a headset or USB speakerphone to cut down on background noise and provide crisp, clear audio for your netmeeting. Audio is vital to a successful online meeting.

Finally, ask that everyone attending the web conference show up at least ten minutes prior to the meetings start. This will give you time to handle any last minute preparations or unexpected problems without delaying your web conference unnecessarily.

How to Prepare for Your Next Web Conference

January 19, 2010

You may or may not be familiar desktop conferencing tools and appliances, such as TurboMeeting from RHUB, that allow you to connect with employees and associates on your computer through the Internet and specialized software.

Especially when you are planning an emeeting that involves several people, you will want to ensure that things will run smoothly from start to finish. The technology that is at your disposal these days can be the best thing in the world for your business. However, if you do not use it correctly, the result could be detrimental.

First of all, you need to make sure that you use a web cam that has a resolution of 1.3 or higher. It is important that all of the members of your web conference are able to see you clearly. It is also important that you are able to see everyone else clearly as well. A quick search on the Internet will provide you with information regarding the highest rated webcams available on the current market.

Keep in mind that your online meeting should have the feel of a live meeting in the real world. Therefore, it is important to remember to be well dressed and neatly groomed when conducting or attending a netmeeting. It is also important to pay attention, refrain from working out or fooling around when you are supposed to be participating in a web conference.

Shut down all other applications you have running that may interfere with your RHUB TurboMeeting web conferencing software. You also want to turn off any programs or applications running in the background that may open automatically or show pop-up messages on your desktop. In addition, all of your instant messaging programs should be closed on all computers participating in the online meeting.

Your webinar software should be compatible with the computer platforms that are being used by everyone attending your web conference. Your web conferencing services must be coordinated carefully. RHUB TurboMeeting lets users host web conferences on their PC or Mac without anything to download and no monthly fees.

Especially when using VoIP, you will want to use a headset or USB speakerphone to cut down on background noise and provide crisp, clear audio for your netmeeting. Audio is vital to a successful online meeting.

Finally, ask that everyone attending the web conference show up at least ten minutes prior to the meetings start. This will give you time to handle any last minute preparations or unexpected problems without delaying your web conference unnecessarily.

Remote Support Solutions – a Comparison Guide

January 19, 2010

Remote support solutions providers become adept at providing state of the art communication options to modern enterprises. Case in point is the use of desktop sharing appliances such as those provided by RHUB and Bomgar.

Both RHUB and Bomgar enjoy a certain amount of popularity thanks to its remote server access appliance. However, even to the causal observer differences between various remote desktop appliances are evident. In fact some appliances possess a number of distinct advantages over other solutions.

Overcoming Challenges

Any collaborative platform is bound to encounter challenges. Many of these are related to security, data protection and internal protections. Naturally connection issues and collaborative support also rank highly on this list. RHUB has addressed many of these issues in the following ways:
• Client software can be installed even on lockdown computers
• Guaranteed view-only attendance even to users whose PCs have blocked the connection
• Improved level of firewall traversal

Additionally with this appliance up to five individuals can take part in a support session at one time. This enhances the delivery of technical support and helps to get problems resolved much more quickly.

Remote Support Appliances Compared

Any user will agree that appliance based remote pc beats software-based solutions hands down. While RHUB no doubt offers many comprehensive collaborative features, its remote support features are also found in Bomgar’s appliance. These include:
• File transfer
• Firewall and proxy friendly
• Auto re-connect and auto-login after reboot
• Recording
• Observe only support mode
• Always on after power cycle
• Instant view and remote control
• Chat
• Fit to screen display
• Auto-remove remote client installation

The remote control speed of Bomgar’s appliance is outdone by RHUB’s. While the Bomgar solution is compatible with Windows mobiles RHUB’s more than makes up for this in other areas. Some of these are:
• Ability to switch to training mode during support session
• Remote run as admin feature
• Webcam video
• Remote printing
• 32-bit true color viewing
• Auto-reconnection after network reconnection

RHUB’s appliance can also be integrated with websites and other applications. Free audio conferencing is also offered plus the option of viewing employee desktops. Consumers will be hard pressed to find a solution offering as much as the RHUB TS-300 for such a minimal cost.

Using Web Conference Tools to Connect with Customers

January 9, 2010

A webinar or web seminar can do much more for a company than many realize. The web conference as it exists today represents a vital link between business and customer. This link goes beyond the reach of traditional advertising avenues. Depending on the product or type of service a company provides, a web conference can help to inform and increase customer satisfactions like very few mediums can.

Why are Webinars Effective?

Hosting a web conference today is cheaper, and does not present the kind of technical problems it used to. Like in-person group meetings, hosting webinars or meetings in the past could be logistical nightmares. The industry has responded by increasingly providing more efficient options. One of the latest such offerings in the news was the release of RHUB’s TurboMeeting 4.1.

Whether a company uses this or any other software on the market, they usually create an environment where the webinar host and audience can:

  • View information as it is being shown on the presenter’s screen in real time
  • Save video of the webinar or web conference to watch at a later time
  • Have a virtual show of hands to respond to questions or make queries
  • Use their computer speaker for audio conferencing via telephone lines
  • Make use of questionnaires
  • View streaming media

Using a Webinar to Expand your Company’s Reach

Strategies for using webinars for company promotion will vary. These are impacted by the type of product or service, and how readily they lend themselves to being promoted by this format. Companies should not overlook the possibility of using a webinar to generate word-of-mouth buzz. Here are a few steps for effectively utilizing all that a web conference can offer in order to satisfy existing customers and gain new ones:

  • Establish a company e-newsletter, and encourage new customers to sign up for product updates, new products and services etc. It is also important to promote the newsletter to get prospective customers to subscribe.
  • Use the newsletter to inform subscribers about the date and time of the webinar and any other relevant information. It can also be used to send reminders.
  • Plan the presentation so that the information is concise but still offers all that the audience will need to know
  • When offering anything new, present it in a webinar which will allow the attendees to see benefits firsthand, and ask questions if necessary
  • Make sure that the web conference doesn’t run for too long as time for both the attendees and the company is important

Naturally some webinars may be limited by the scope of the software being used. Some like RHUB’s TurboMeeting 4.1 allow for remote support to users even without them being involved in the web conference. It is these features and the ability to package content to suit demanding audiences that help to make the webinar such an effective tool.

Companies that design software can use these webinars to promote upgrades or new offerings and offer remote support. Likewise any business that deals with technology can effectively use webinars or web meeting to reach new customers and keep their company in the spotlight.


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